Streamling the motor finance redress - does it add up?
- Mar 6
- 1 min read
What to make of the FCA's 'streamlining the redress' statement - A more proportionate scheme? I'm afraid I just don't see it.
Take an irrational and harmful redress proposal
(Let's start with: Likely to provide substantial redress to millions of consumers who obtained a highly competitive rate, even if captives charging zero or very low rates may now be excluded according to an FT report; Directly contradicting the FCA's CONC 4.5.2 rule that differential commission rates are allowed if the difference is justified by extra work done; Drawing an aribitrary line between commissions at the bottom of the range available and those a bit higher for perfectly reasonable reasons; Bound to extend the major shift away from low-cost to higher-cost motor lenders, causing far more financial loss than benefit to consumers despite the windfall redress payments)
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Some extra time to start sending out windfalls to millions of customers who mostly have benefited from excellent terms
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Postage savings from not having to use Royal Mail Special Delivery
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A few other probably minor adjustments (as the FCA suggests they are supported by consumer groups)
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Still likely to be an irrational and harmful redress proposal
Let's hope there's a lot more to it than yesterday's FCA statement suggested - not only for the finance industry, but for consumers and the economy.



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